When you purchase from TorBox, the charge on your card or PayPal statement may contain unfamiliar merchant information. This is because payments are handled by more than one corporate entity depending on your region. This is normal and done to ensure our users are given the best available payment option at the lowest possible fee.
If you don't recognise a charge:
Check your email receipts - Look for confirmation emails around the same date.
Consider subscribing - If you have a subscription, it will show up on your credit card as "TorBox", "TB" or similar.
Contact us directly - If you are unsure, please don't hesitate to reach out to our support team. We will quickly verify whether the charge came from us to set your mind at ease.
Why this is important
Knowing how TorBox handles payments can prevent unnecessary chargebacks being filed when a user sees a legitimate payment they don't immediately recognise. We encourage everyone to always be vigilant and verify payments they are unsure of.