# TorBox Help Center

> Get Answers To Common TorBox Issues

## English

### Torrents

- [My Torrent Is Slow Or Won't Load](https://support.torbox.app/en/articles/9834832-my-torrent-is-slow-or-won-t-load.md): TorBox satellites can be overloaded sometimes.
- [What Private Trackers Are Allowed?](https://support.torbox.app/en/articles/10031226-what-private-trackers-are-allowed.md): For the most part, all private trackers, even the most stringent, are able to be used on TorBox.

### Downloads

- [Download Labels](https://support.torbox.app/en/articles/9835759-download-labels.md): Good for knowing what the status of your torrent is.
- [Download Controls](https://support.torbox.app/en/articles/9835744-download-controls.md): Easily control your torrent from the TorBox web UI.
- [Download Statuses](https://support.torbox.app/en/articles/9928977-download-statuses.md): Different than download labels, give even more information about what your download is doing.
- [How Long Are TorBox Files Stored For?](https://support.torbox.app/en/articles/9961332-how-long-are-torbox-files-stored-for.md): While TorBox doesn't claim to store files infinitely, keeping files cached is a large part of the use case of TorBox
- [How Are Viruses Detected?](https://support.torbox.app/en/articles/9999104-how-are-viruses-detected.md): Keeping you safe as you download from TorBox is one of our top priorities.
- [Why Do Queued Downloads Not Start?](https://support.torbox.app/en/articles/10293822-why-do-queued-downloads-not-start.md): There is a background process that handles queued torrents, they will start, eventually.
- [Why Is My Download Inactive?](https://support.torbox.app/en/articles/10333785-why-is-my-download-inactive.md): Storage is expensive, so unused things must be purged.
- [Re-Download Action in TorBox](https://support.torbox.app/en/articles/13875800-re-download-action-in-torbox.md): The Re-Download action allows you to quickly and easily re-download failed or expired items.
- [Why Are Zip Files Slow Downloading To My Computer?](https://support.torbox.app/en/articles/15030073-why-are-zip-files-slow-downloading-to-my-computer.md): When you download zip files through TorBox, you usually won't get your max download speed.
- [Why Are My Download Links Not Working?](https://support.torbox.app/en/articles/15315517-why-are-my-download-links-not-working.md): TorBox download links are temporary. Here’s why they may expire, fail, or show 429 errors.
- [How To Debug Slow Download Speeds](https://support.torbox.app/en/articles/16168587-how-to-debug-slow-download-speeds.md): Curious why your downloads from TorBox are slow?

### Payments

- [What Payment Types Can I Use?](https://support.torbox.app/en/articles/9835794-what-payment-types-can-i-use.md): Please note all payments are in USD/equivalent USD value
- [How Long Does It Take For My Payment To Go Through?](https://support.torbox.app/en/articles/9835810-how-long-does-it-take-for-my-payment-to-go-through.md): Payments always need time to process properly. Here is how much time on average it takes.
- [How Do I Upgrade/Downgrade My TorBox Account?](https://support.torbox.app/en/articles/9835817-how-do-i-upgrade-downgrade-my-torbox-account.md): You may find you want to upgrade your TorBox account for more features.
- [How Do I Cancel My TorBox Plan?](https://support.torbox.app/en/articles/9835823-how-do-i-cancel-my-torbox-plan.md): We are sad to see you go, but here is how to do it.
- [Where To Get Crypto For Use On TorBox](https://support.torbox.app/en/articles/9988071-where-to-get-crypto-for-use-on-torbox.md): Crypto is a somewhat new payment option for a lot of people. This guide will go over where and how to easily buy crypto for use on TorBox
- [Why Is My TorBox Account Time Different Than My Subscription Time?](https://support.torbox.app/en/articles/10455075-why-is-my-torbox-account-time-different-than-my-subscription-time.md): Payment systems on TorBox and your TorBox account run on different clocks.
- [How To: Pause Your Chargebee Subscription](https://support.torbox.app/en/articles/10455163-how-to-pause-your-chargebee-subscription.md): If you don't want to be billed for your Chargebee subscription, simply follow these steps.
- [Why Am I Being Charged Multiple Times?](https://support.torbox.app/en/articles/11452816-why-am-i-being-charged-multiple-times.md): If you're seeing multiple charges from TorBox on your card or bank statement, don't panic.
- [Will TorBox Appear On My Card Statement?](https://support.torbox.app/en/articles/13262517-will-torbox-appear-on-my-card-statement.md): TorBox partners with different payment processors to offer more flexibility to you.
- [TorBox Voucher System](https://support.torbox.app/en/articles/13269421-torbox-voucher-system.md): Purchasing vouchers is the best way to gift a subscription to friends or family!
- [I Get An Error When Subscribing!](https://support.torbox.app/en/articles/14013985-i-get-an-error-when-subscribing.md): We have lots of protections on our payment systems to prevent fraud, so you are likely getting caught by one of these systems. Read below to resolve the issue.

### Account

- [I Cannot Log In!](https://support.torbox.app/en/articles/9835830-i-cannot-log-in.md): Usually logging in is a simple task, but here are some fixes. This also applies to signing up.
- [Can I Use My Account With Many Different IP's?](https://support.torbox.app/en/articles/9836406-can-i-use-my-account-with-many-different-ip-s.md): TorBox can be used anywhere!
- [Account Restrictions](https://support.torbox.app/en/articles/9836418-account-restrictions.md): To keep TorBox safe, there are some restrictions.
- [What Emails Are Allowed To Sign Up On TorBox?](https://support.torbox.app/en/articles/9978745-what-emails-are-allowed-to-sign-up-on-torbox.md): We allow nearly any email to sign up, but block the suspicious ones due to abuse.
- [Can I Change My TorBox Email?](https://support.torbox.app/en/articles/9995973-can-i-change-my-torbox-email.md): In short: No, we don't allow changing your TorBox email for any reason!
- [Does TorBox offer any sort of trial or demo?](https://support.torbox.app/en/articles/13247567-does-torbox-offer-any-sort-of-trial-or-demo.md): We understand skepticism when it comes to any purchase.

### Infrastructure

- [What Is A Satellite?](https://support.torbox.app/en/articles/9836431-what-is-a-satellite.md): It's named that way cause it sounds cool.
- [What Is The Speed Of My Connection To TorBox?](https://support.torbox.app/en/articles/9836433-what-is-the-speed-of-my-connection-to-torbox.md): TorBox prides itself with having some of the fastest server speeds.
- [How Does The TorBox Cache Work?](https://support.torbox.app/en/articles/9923071-how-does-the-torbox-cache-work.md): The TorBox cache allows you to have instant downloads, without waiting for torrents to download.
- [TorBox CDN \(Hyperdrive\)](https://support.torbox.app/en/articles/10199645-torbox-cdn-hyperdrive.md): TorBox has several global locations which serve data to you for the fastest speeds possible from it's Hyperdrive CDN
- [TorBox AirLock](https://support.torbox.app/en/articles/15417147-torbox-airlock.md): TorBox's permanent storage

### General

- [How Can I Receive Notifications?](https://support.torbox.app/en/articles/9835836-how-can-i-receive-notifications.md): You can receive TorBox notifications in many different and unique ways. Being informed about your account is necessary.
- [Can I Use TorBox On My Mobile Device?](https://support.torbox.app/en/articles/9836436-can-i-use-torbox-on-my-mobile-device.md): We now have mobile apps developed and maintained by the community accessible to all users!
- [What Features Does TorBox Offer?](https://support.torbox.app/en/articles/9836442-what-features-does-torbox-offer.md): TorBox is feature-packed with a lot of cool stuff.
- [Where Can I Join The TorBox Community?](https://support.torbox.app/en/articles/9836445-where-can-i-join-the-torbox-community.md): The TorBox community is very friendly and helpful.
- [What Can I Use TorBox For?](https://support.torbox.app/en/articles/9836681-what-can-i-use-torbox-for.md): TorBox is built for the best, for anything.
- [How does the TorBox Referral System work?](https://support.torbox.app/en/articles/9875657-how-does-the-torbox-referral-system-work.md): Refer others to get free premium time on TorBox!
- [Who TorBox Sponsors](https://support.torbox.app/en/articles/9873835-who-torbox-sponsors.md): The projects that TorBox gives money to, as thanks for their amazing work.
- [TorBox Is Being Blocked By My Anti-Virus Software](https://support.torbox.app/en/articles/12667085-torbox-is-being-blocked-by-my-anti-virus-software.md): Sometimes, TorBox's services can be blocked by common Anti-virus software, which can be a pain. TorBox is completely safe to use.
- [Accessing TorBox with NextDNS](https://support.torbox.app/en/articles/13181686-accessing-torbox-with-nextdns.md): It's always DNS.

### Integrations

- [TorBox Google Drive Integration](https://support.torbox.app/en/articles/9837704-torbox-google-drive-integration.md): Move your torrents from TorBox to Google Drive.
- [TorBox OneDrive Integration](https://support.torbox.app/en/articles/9837707-torbox-onedrive-integration.md): Move your torrents from TorBox to OneDrive.
- [TorBox WebDAV](https://support.torbox.app/en/articles/14662867-torbox-webdav.md): Curious about our WebDAV integration? Here's what you need to know!
- [TorBox T3](https://support.torbox.app/en/articles/15531689-torbox-t3.md): TorBox's S3-Compatible service.

### Guides

- [How To: Beginners Guide To TorBox](https://support.torbox.app/en/articles/9837683-how-to-beginners-guide-to-torbox.md): New to TorBox? Learn how to kickstart your torrenting journey with this comprehensive guide.
- [How To: Add TorBox To JDownloader2](https://support.torbox.app/en/articles/9907934-how-to-add-torbox-to-jdownloader2.md): TorBox has JDownloader2 support! Download your web downloads all in one place!
- [How To: Enable Browser Notifications](https://support.torbox.app/en/articles/9912865-how-to-enable-browser-notifications.md): You want to get notified in your browser?
- [How To: Access TorBox WebDAV over Cyberduck](https://support.torbox.app/en/articles/9917933-how-to-access-torbox-webdav-over-cyberduck.md): Cyberduck is one of the easiest applications to use to access TorBox WebDAV.
- [How To: Watch TorBox Content With VLC](https://support.torbox.app/en/articles/10158318-how-to-watch-torbox-content-with-vlc.md): VLC is a tried and true application that will play and stream your TorBox content without any hassle.
- [How To: Get Notifications Using RSS Feed and IFTTT](https://support.torbox.app/en/articles/10159119-how-to-get-notifications-using-rss-feed-and-ifttt.md): RSS feeds are very powerful, and TorBox allows you to receive notifications of your account using RSS feeds.
- [How To: Setup RDTClient With TorBox \(Docker\)](https://support.torbox.app/en/articles/10167535-how-to-setup-rdtclient-with-torbox-docker.md): RDTClient creates an easy to use connection with TorBox for use with your arr apps such as Sonarr and Radarr.
- [How To: Watch TorBox Content With MPV](https://support.torbox.app/en/articles/10189260-how-to-watch-torbox-content-with-mpv.md): MPV is a lightweight and powerful media player, perfect for streaming content from your TorBox account with minimal effort.
- [How To: Use The TorBox Telegram Bot](https://support.torbox.app/en/articles/12865787-how-to-use-the-torbox-telegram-bot.md): You can control your TorBox account using our Telegram Bot, from anywhere!
- [How To: Access TorBox WebDAV over Infuse](https://support.torbox.app/en/articles/13433186-how-to-access-torbox-webdav-over-infuse.md): Infuse is a great way to access your TorBox library.

### Web Downloads

- [Debrid Hosters](https://support.torbox.app/en/articles/9837721-debrid-hosters.md): There are thousands and TorBox can support almost all of them.

### Usenet

- [My Usenet Download Is Stuck On Grabbing!](https://support.torbox.app/en/articles/10564552-my-usenet-download-is-stuck-on-grabbing.md): This only happens when the URL you sent is inaccessible to TorBox
- [Why Are My Usenet Transfers To TorBox Slow?](https://support.torbox.app/en/articles/15300133-why-are-my-usenet-transfers-to-torbox-slow.md): Curious why your usenet transfer is slower than expected?
- [TorBox News Server](https://support.torbox.app/en/articles/15531672-torbox-news-server.md): Allows you to use the Usenet however you like!

### Trust and Safety

- [TorBox Bug Bounty Program](https://support.torbox.app/en/articles/9954012-torbox-bug-bounty-program.md): Learn how to report issues and vulnerabilities to the TorBox Bug Bounty Program
- [TorBox Terms and Conditions](https://support.torbox.app/en/articles/9954048-torbox-terms-and-conditions.md): TorBox's terms will let you know what is acceptable, and what is not when using TorBox.
- [TorBox Privacy Policy](https://support.torbox.app/en/articles/9954055-torbox-privacy-policy.md): TorBox's Privacy Policy will tell you how your data you give to TorBox is used \(or not used\).
- [The TorBox Abuse System](https://support.torbox.app/en/articles/10336778-the-torbox-abuse-system.md): Learn about how we keep TorBox fun for everyone.
- [Linking Your TorBox and Discord Accounts](https://support.torbox.app/en/articles/14053325-linking-your-torbox-and-discord-accounts.md): Linking your TorBox and Discord accounts are necessary for access to the TorBox Discord community.

### Streaming

- [TorBox Web Streaming](https://support.torbox.app/en/articles/12662996-torbox-web-streaming.md): Stream any file on our in house video player, right from your device, no additional software required!

### Technical

- [Technical: Getting Hashes For Searches](https://support.torbox.app/en/articles/13681109-technical-getting-hashes-for-searches.md): TorBox uses hashes for checking if an item is cached on our servers. The following are strategies you can use to get the hash you need to search for an item on our servers.
- [Technical: Web Streaming Intro Detection](https://support.torbox.app/en/articles/12663030-technical-web-streaming-intro-detection.md): TorBox's Web Player can detect and skip intros, a feature not found anywhere else!
- [API Rate Limits](https://support.torbox.app/en/articles/13726368-api-rate-limits.md): Curious what our API rate limits are?

### Partners

- [TorBox Partners Pricing](https://support.torbox.app/en/articles/14426727-torbox-partners-pricing.md): You want to resell TorBox to your users, integrate it into your project, or share your account past our abuse limits? The TorBox partner's program is an economic way to do this!
- [TorBox Partners Program](https://support.torbox.app/en/articles/14426839-torbox-partners-program.md): You want to resell TorBox to your users, integrate it into your project, or share your account past our abuse limits? The TorBox partner's program is an economic way to do this!