Some Anti-virus software uses the same list of domains to be blocked, and it is common for TorBox to be placed on these lists. This is due to the fact, that even though we have virus scanning, people still download viruses from TorBox, and causes our domains to be flagged. We often put in appeals when we notice this is common, but it happens often.
Symptoms
Some symptoms of your Anti-virus/Content Filter/ISP/Home Router blocking our servers can be the following:
Alerts when you attempt to access TorBox domains
Blocking you from accessing TorBox domains
SSL handshake errors
Content failing to play on 3rd party software
This can be very annoying, and it is easy to blame TorBox, but please assess your protections first before contacting our support.
URLs to Whitelist
*.tb-cdn.cx
*.tb-cdn.io
*.tb-cdn.pw
*.tb-cdn.sh
*.tb-cdn.st
*.tb-cdn.to
*.tb-cdn.earth
*.torbox.app
Solution
Below, solutions are given for 4 different categories, Computer Software, Internet Service Providers (ISPs), VPNs and Routers, which are all common places where TorBox can be blocked.
Computer Software
Malware Bytes
Can follow the steps located here.
Bitdefender
Can follow the steps located here.
Internet Service Providers (ISPs)
Here are a list of common internet service providers with built in software that may block TorBox. Each one has a link to their security section on how to use the software. Find your ISP below and follow the steps, or click the link of the name to read more about it.
Keep in mind, disabling security software can leave you open to attacks. Proceed with caution, or if available, whitelist our URLs rather than disabling.
Open the My Spectrum app.
Go to Services → Internet → Security Shield → View All → Security Shield Settings.
In Advanced Settings, toggle Security Shield OFF.
If hidden, scroll past the chat icon in the app.
Reboot router for changes to take effect.
In the Xfinity app: go to Security → Advanced Security → Turn Off.
On the website: log in → My Services → xFi Advanced Security → Disable.
If no toggle is available, contact support to disable Advanced Security manually.
Open the Smart Home Manager app.
Tap the chat bubble and type “Disable ActiveArmor.”
Confirm the prompt.
Check in app or router gateway to ensure Home Network Security = Disabled.
If using ActiveArmor Advanced (paid), cancel subscription first in the app.
Open the My Fios app → Internet → Network Settings → Home Network Protection / Parental Controls → Off.
Or via router: myfiosgateway.com or 192.168.1.1 → log in → Parental Controls/Advanced Security → Disable.
If McAfee-powered HNP is active, disable via app.
Log into My Virgin Media → Account Settings → Online Security → Web Safe.
Toggle both Child Safe and Virus Safe to Off.
Restart your hub to apply.
If it re-enables itself, contact support or bypass with custom DNS.
Open the Starlink app → Settings → Router → Content Filtering.
Select No Filtering (instead of Malware or Malware+Adult).
Save and optionally restart router.
Bell Wi-Fi app: go to connected devices → disable restrictions.
Home Hub (192.168.2.1): log in → Access Control → delete schedules / unblock devices.
McAfee Security from Bell: open app → Parental Controls → turn Off.
Use the Rogers Xfinity app.
Go to Home → Advanced Security → Turn it off.
Flow (Caribbean ISP) – Internet
Log into My Flow app/portal.
Go to Internet Settings → Web Filtering / Family Filter.
Toggle Off or Opt Out.
Restart router.
Primus (Canada)
Managed through TP-Link Deco pods (HomeShield).
In Deco app → HomeShield → Parental Controls: remove or disable profiles.
Confirm Network Security features (ad blocking, safe search) are toggled off.
Eastlink (Canada)
Uses eero (WiFi Perfected).
In eero app → Discover → Security & Privacy: toggle Advanced Security / Ad Blocking off.
In Profiles: remove content filters or delete profiles.
Ziply Fiber
On Windows/Mac/iOS/Android, open Ziply Device Safety app.
Go to Parental Controls → toggle Off.
On Windows: disable Content Blocker in settings.
You can also uninstall Device Safety entirely.
Cogeco (Canada)
Login to Homepass.
Go to Guard Settings.
Disable all 4 protections.
TDS
Approve traffic via TDS app.
Optimum ISP
Open the Optimum App or log in at the Optimum portal.
Go to Internet settings.
Find Security or Parental Controls.
Toggle all filters Off.
Disable McAfee Security if none of the above are visible.
VPNs
Many VPNs nowadays come with built in protections which can filter the web. Sometimes this is useful, but a lot of times it is not, especially if they block TorBox. Find your VPN below and follow the steps if you are having issues.
Surfshark
Open app → Settings → VPN Settings / Features → CleanWeb → Off.
Reconnect VPN.
Repeat on each device.
ExpressVPN
Please follow ExpressVPNs instructions listed at the bottom of this page.
Desktop app: Settings → Threat Protection → turn Off all filters.
Mobile: Settings → Threat Protection Lite → Off.
Linux CLI: nordvpn set threatprotectionlite off.
Android/Fire TV: Settings → Advanced Protection → Threat Protection → Off.
Windows/macOS: Preferences → Threat Protection → Off.
Linux CLI: ipvanish set threat_protection off.
Open app → Settings → Privacy.
Toggle MACE (ad/malware filter) Off.
Reconnect VPN.
Open app → Settings → NetShield → Off.
Works on desktop, mobile, and Linux (via dropdown or CLI).
Reconnect VPN.
PureVPN
Open app → Settings.
Toggle Web Filter / App Blocker → Off.
Save and restart VPN session.
Vanish VPN
Open app → Settings.
Locate Content Filter / Ad Blocker.
Toggle Off.
Award VPN
Open app → Settings.
Toggle Web Filtering / Security Filter to Off.
Routers
Routers have become very advanced, including threat protections, VPNs and even entire Plex servers. In this case though, we want to disable threat protection if you are running into problems with your router blocking TorBox. Find your router brand or model below with steps on how to disable blocking TorBox.
TP-Link (Deco 6E / Archer)
Open TP-Link Deco app / Tether app.
Go to HomeShield → Parental Controls: disable or delete profiles.
Go to Network Security: turn Real-Time Protection, Intrusion Prevention, Ad Blockers off.
Asus Routers
Log in at router.asus.com.
Go to AiProtection → Parental Controls.
Turn filters Off.
Disable any Web & Apps Filters.
Netgear Routers (Orbi/Nighthawk)
In Nighthawk app: disable Circle Parental Controls if active.
In Security: toggle Netgear Armor (Bitdefender) Off.
Or via router login 192.168.1.1: go to Advanced → Security → Parental Controls / Access Control → Disable.
Linksys Routers
In Linksys app: Menu → Parental Controls → disable for each device.
Or via linksyssmartwifi.com: log in → Parental Controls → Off.
Wavlink Routers
Log in at 192.168.10.1 or wavlogin.link.
Go to Advanced → Parental Control → URL Filter.
Remove all filters or disable the feature.
Save and reboot.
We are confident that if you are dealing with TorBox being blocked from your anti-virus, ISP, VPN or router, that changing these settings pertaining to your issue, will have you back up and running with TorBox in no time.
As usual, if you are still having issues, please don't hesitate to contact TorBox support if you need help.